Outbound Travel Alert Benefit Guideline for Zurich Travel Insurance
Zurich sincerely provides multiple and reliable protection to every travel insurance policy holders and you can enjoy your trip throughout the journey. In response to the Outbound Travel Alert (OTA) System by the HKSAR Security Bureau (HK Security Bureau), we aspire to provide a more comprehensive and upgraded protection to our customer.
Additional cover for OTA is added to our Single Trip Travel Policy which is enrolled from Now to 30 June 2017. If a Red or Black OTA is hoisted to the planned destination(s) by the HK Security Bureau within 7 days before the scheduled departure date or during the insured journey, the insured person can enjoy the following OTA benefits:
| Benefits | Red OTA | Black OTA | |
|---|---|---|---|
| Before departure | |||
|
Cancellation of trip Pays the unused and nonrefundable travel fare, including air tickets and / or accommodation | <50% (up to the maximum benefits) | 100% (up to the maximum benefits) |
|
Return of admin and visa fee Pays the irrecoverable administration fee charged by the travel agent / public common carrier / hotel and/or visa fee | Up to HKD300 | Up to HKD300 |
|
Change/postponement of travel period (max. 12 months) Only applicable if the insured has not claim for Cancellation of trip or Return of admin and visa fee for the OTA | ✓ | ✓ |
| During insured journey | |||
|
Curtailment of trip Compensates the unused and non- refundable or additional travel and / or accommodation expenses incurred in the event that the insured person has to abandon the trip and return to Hong Kong due to the OTA | 50% (up to the maximum benefits) | 100% (up to the maximum benefits) |
|
Allowance For involuntary journey extension due to the Black OTA and unable to return to Hong Kong after the journey has begun | Not applicable | HKD500 daily (up to 10 Days) |
|
Automatic extension of the period of insurance up to 10 days For involuntary stay behind due to the OTA after the journey has begun | ✓ | ✓ |
Important Notice
The above OTA benefit is only applicable to the destination(s) in the insured journey where the Red or Black OTA is not hoisted by the HK Security Bureau on the effective date of the policy.
For any enquiries, please contact our Agent/Broker/Travel Insurance Agency or Customer Services Hotline 2968 2288.
The information contained herein is for reference only and does not constitute any part of the insurance contract. For full terms and conditions and exclusions, please refer to the policy document which shall prevail in case of inconsistency. In the event of any discrepancy between the English and Chinese versions, the English version shall prevail. Zurich Insurance Company Ltd reserves the right of final approval and decision on all matters.
Zurich Insurance Company Ltd (a company incorporated in Switzerland) 25-26/F, One Island East, 18 Westlands Road, Island East, Hong Kong Customer Hotline: +852 2968 2288 Fax: +852 2968 0639 Website: www.zurich.com.hk
Disclaimer
Under the HK Express Travel Protection Plan, the travel insurance is underwritten by Zurich Insurance Company Ltd, and the emergency assistance services are coordinated by Assistance Online HK Limited. Hong Kong Express Airways Limited is an insurance agent appointed by Zurich Insurance Company Ltd.
The above is for reference only and does not form part of the insurance contract. For full terms and conditions and exclusions, please refer to the insurance policy document and emergency assistance service document for details, which shall prevail in case of inconsistency. Zurich Insurance Company Ltd and Assistance Online HK Limited reserve the right of final approval and decision.
Hong Kong Express Airways Limited is not liable for the discrepancy between the information of the insurance policy underwritten by Zurich Insurance Company Ltd, and/or the emergency assistance services are coordinated by Assistance Online HK Limited posted on the website and the actual insurance and/or the emergency assistance documents prevailing at the time. Also, Hong Kong Express Airways Limited does not make any warranties about the completeness, adequacy and accuracy of the information on the website, and expressly disclaim liability for errors and omissions in the contents of this site.